Shipping & Returns

Shipping time

Enjoy complimentary worldwide shipping on all orders! Our standard shipping time typically ranges from 3 - 7 business days for your convenience.

Return Policy

At Matthew Mercury, your satisfaction is our top priority, and we want your shopping experience to be nothing short of exceptional. We stand behind the quality of our watches, and we are here to make sure you are completely content with your purchase.

We understand that sometimes preferences may change or unforeseen circumstances arise. Should you find yourself unsatisfied with your purchase, you have the peace of mind knowing that you can return it within 30 days from the delivery date for a full refund of the purchase price.

To ensure a smooth return process, please make sure the item is in its original condition, unused, and with all original packaging and tags attached. Initiating a return is easy – simply email our customer service team at support@matthew-mercury.com with your order number. We'll promptly provide you with instructions on how to send the item back to us.

Please keep in mind that return shipping costs are the responsibility of the customer. For added security, we recommend using a trackable shipping service. Once we receive the returned item, a full refunds will be processed to the original payment method within 3 business days.

If you ever have any questions about our return policy, our dedicated customer service team is here to assist you 24\7. Reach out to us anytime at support@matthew-mercury.com.

Warranty

To further underscore our commitment to quality, Matthew Mercury proudly offers a 24-month full warranty on our watches. This warranty assures you that in the rare event your watch exhibits any manufacturing defects within 24 months from the date of purchase, we will repair it free of charge or provide funds to cover the repair expenses.

It's important to note that our warranty does not cover normal wear and tear, water damage, batteries, accidental glass damage, scratches, damage to the band, or theft. Additionally, purchases made through unauthorized resellers are not covered by our warranty. Despite these limitations, we want to assure you that our commitment to your satisfaction remains unwavering. Should you encounter any issues or have concerns within the warranty timeframe and beyond, we stand ready to assist you. Your peace of mind is important to us, and our dedicated team is at your disposal, ready to address any problems or inquiries that may arise.

For any inquiries regarding our warranty or if you need assistance, please don't hesitate to contact us at support@matthew-mercury.com. We are here to ensure your Matthew Mercury experience exceeds your expectations.

Thank you for choosing Matthew Mercury as your preferred timepiece. We trust that our watches will accompany you on your remarkable journey for years to come, cherishing great memories with every tick of the watch.