We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return your purchase within 30 days of the delivery date for a full refund of the purchase price, minus the shipping and handling charges.

To be eligible for a return, all items must be in their original condition, unused and unopened, with all original packaging and tags still attached.

To initiate a return, please email our customer service team at support@matthew-mercury.com with your order number and the item you would like to return. We will provide you with instructions on how to send your item back to us.

Please note that the return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot be responsible for lost or damaged packages.

Refunds will be processed within 5 business days of receiving the returned item. The original payment method will be credited for the purchase price,

If you have any questions about our return policy, please don't hesitate to contact us at support@matthew-mercury.com

We offer a 24-month full warranty on our watches. Our warranty promise that if the watch shows any manufacturing defects within 24 months from the day of purchase, we will repair it for free (not included shipping cost) or send you funds to cover repair costs.

Our warranty does not cover normal wear and tear, water damage, batteries, accidental glass damage, or scratches. Damage to the band or theft. The warranty does not cover purchases made via unauthorized resellers.

For more information, please contact us at support@matthew-mercury.com