FREQUENTLY ASKED QUESTIONS

 

* Do your watches come with a warranty? Yes, our watches come with a 24-month full warranty. This warranty assures you that in the rare event your watch exhibits any manufacturing defects within 24 months from the date of purchase, we will repair it free of charge or provide funds to cover the repair expenses.

* Are your watches water-resistant? Yes, our watches are water-resistant up to 5ATM, allowing you to safely swim with them (not dive). Please refer to the product specifications for detailed water-resistance guidelines.

* Can I adjust the size of the watch band? Yes, all our watch bands are meant to fit any wrist size and are adjustable for your comfort and convenience.

* What payment methods do you accept? We accept all major credit cards, including Visa, MasterCard, American Express, and more, as well as Shop Pay, PayPal, Apple Pay, Google Pay, and Meta Pay for secure and convenient payments.

* Do you offer free international shipping? Yes, we offer free international shipping on all orders.

* When will my order ship? We aim to ship orders within 24 hours of purchase if the item is in stock. For pre-orders, shipping depends on the handcrafting production stage.

* How can I track my order? Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.

* What is the usual delivery time? We offer free worldwide shipping with delivery typically ranging from 3 to 7 business days.

* Can I return my watch and get a refund? Yes, you can return your watch within 30 days of delivery for a full refund, provided the item is unused and in its original condition with all packaging and tags intact. Return shipping costs are the responsibility of the customer. Please contact: support@matthew-mercury.com for instructions.

* Can I cancel my order? You can cancel your order before it's dispatched from our warehouse. If already dispatched, use our hassle-free return option for a full refund.

* What should I do if I entered an incorrect address? If you've entered an incorrect address, please email us immediately at support@matthew-mercury.com for assistance.

* Are the movements Quartz or Automatic? All watches in the Matthew Mercury Collection are equipped with Swiss Quartz movements manufactured by 'Ronda,' providing up to 5 years of power reserve.

Can you help with setting up my chronograph? Sure! Please visit this video for step-by-step instructions on setting up your chronograph for accurate timing: Chronograph Setup Video

For further inquiries or assistance, please don't hesitate to contact our support team at support@matthew-mercury.com. We're dedicated to ensuring your shopping experience is exceptional. Our chat support is also available 24/7 for immediate assistance.